ce.cs.ieu.edu.tr
Course Name | |
Code | Semester | Theory (hour/week) | Application/Lab (hour/week) | Local Credits | ECTS |
---|---|---|---|---|---|
Fall/Spring |
Prerequisites | None | |||||
Course Language | ||||||
Course Type | Elective | |||||
Course Level | - | |||||
Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | ||||||
Course Coordinator | ||||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | |
Learning Outcomes | The students who succeeded in this course;
|
Course Description |
| Core Courses | |
Major Area Courses | ||
Supportive Courses | X | |
Media and Managment Skills Courses | ||
Transferable Skill Courses |
Week | Subjects | Required Materials |
1 | Introducing service operations management | Service Operations Management, Ch. 1 |
2 | Understanding the challenges for operations managers -Developing and using the service concept | Service Operations Management, Ch. 2-3 |
3 | Understanding customers and relationships | Service Operations Management, Ch. 4 |
4 | Managing customer expectations and perceptions | Service Operations Management, Ch. 5 |
5 | Managing supply networks and supplier relationships | Service Operations Management, Ch. 6 |
6 | Designing the customer experience | Service Operations Management, Ch. 7 |
7 | Designing the service process | Service Operations Management, Ch. 8 |
8 | Measuring, controlling and managing | Service Operations Management, Ch. 9 |
9 | MIDTERM EXAM | |
10 | Managing people | ServiceService Operations Management, Ch. 10 |
11 | Managing service resources | Service Operations Management, Ch. 11 |
12 | Driving continuous improvement -Learning from problems | Service Operations Management, Ch. 12-13 |
13 | Learning from other operations -Creating and implementing the strategy | Service Operations Management, Ch. 14-15 |
14 | Understanding and influencing culture -Building a world-class service organization | Service Operations Management, Ch. 16-17 |
15 | FINAL EXAM | |
16 | Review of the Semester |
Course Notes/Textbooks | Service Operations Management, R. Johnston, G. Clark and M. Shulver, 4/e, Pearson d, Prentice Hall |
Suggested Readings/Materials | Lecture PowerPoint slides |
Semester Activities | Number | Weigthing |
Participation | 10 | 40 |
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments | ||
Presentation / Jury | 1 | 35 |
Project | ||
Seminar / Workshop | ||
Oral Exam | ||
Midterm | 1 | 25 |
Final Exam | ||
Total |
Weighting of Semester Activities on the Final Grade | 100 | |
Weighting of End-of-Semester Activities on the Final Grade | ||
Total |
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Course Hours (Including exam week: 16 x total hours) | 16 | 3 | 48 |
Laboratory / Application Hours (Including exam week: 16 x total hours) | 16 | ||
Study Hours Out of Class | 15 | 2 | |
Field Work | |||
Quizzes / Studio Critiques | |||
Portfolio | |||
Homework / Assignments | 3 | ||
Presentation / Jury | |||
Project | |||
Seminar / Workshop | |||
Oral Exam | |||
Midterms | 1 | 9 | |
Final Exams | 15 | ||
Total | 87 |
# | Program Competencies/Outcomes | * Contribution Level | ||||
1 | 2 | 3 | 4 | 5 | ||
1 | Adequate knowledge in Mathematics, Science and Computer Engineering; ability to use theoretical and applied information in these areas to model and solve Computer Engineering problems | X | ||||
2 | Ability to identify, define, formulate, and solve complex Computer Engineering problems; ability to select and apply proper analysis and modeling methods for this purpose | X | ||||
3 | Ability to design a complex computer based system, process, device or product under realistic constraints and conditions, in such a way as to meet the desired result; ability to apply modern design methods for this purpose | X | ||||
4 | Ability to devise, select, and use modern techniques and tools needed for Computer Engineering practice | X | ||||
5 | Ability to design and conduct experiments, gather data, analyze and interpret results for investigating Computer Engineering problems | X | ||||
6 | Ability to work efficiently in Computer Engineering disciplinary and multi-disciplinary teams; ability to work individually | |||||
7 | Ability to communicate effectively in Turkish, both orally and in writing; knowledge of a minimum of two foreign languages | |||||
8 | Recognition of the need for lifelong learning; ability to access information, to follow developments in science and technology, and to continue to educate him/herself | |||||
9 | Awareness of professional and ethical responsibility | |||||
10 | Information about business life practices such as project management, risk management, and change management; awareness of entrepreneurship, innovation, and sustainable development | |||||
11 | Knowledge about contemporary issues and the global and societal effects of engineering practices on health, environment, and safety; awareness of the legal consequences of Computer Engineering solutions |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest