11111

COURSE INTRODUCTION AND APPLICATION INFORMATION


ce.cs.ieu.edu.tr

Course Name
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
Fall/Spring
Prerequisites
None
Course Language
Course Type
Elective
Course Level
-
Mode of Delivery -
Teaching Methods and Techniques of the Course
Course Coordinator
Course Lecturer(s)
Assistant(s) -
Course Objectives
Learning Outcomes The students who succeeded in this course;
  • Will be able to describe the scope and contents of production planning activities
  • Will be able to list the basic inventory control methods and techniques
  • Will be able to implement these methods and techniques
  • Will be able to describe Material Requirements Planning
  • Will be able to use Material Requirement Planning for management of production systems
Course Description

 



Course Category

Core Courses
Major Area Courses
Supportive Courses
X
Media and Managment Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Required Materials
1 Introducing service operations management Service Operations Management, Ch. 1
2 Understanding the challenges for operations managers -Developing and using the service concept Service Operations Management, Ch. 2-3
3 Understanding customers and relationships Service Operations Management, Ch. 4
4 Managing customer expectations and perceptions Service Operations Management, Ch. 5
5 Managing supply networks and supplier relationships Service Operations Management, Ch. 6
6 Designing the customer experience Service Operations Management, Ch. 7
7 Designing the service process Service Operations Management, Ch. 8
8 Measuring, controlling and managing Service Operations Management, Ch. 9
9 MIDTERM EXAM
10 Managing people ServiceService Operations Management, Ch. 10
11 Managing service resources Service Operations Management, Ch. 11
12 Driving continuous improvement -Learning from problems Service Operations Management, Ch. 12-13
13 Learning from other operations -Creating and implementing the strategy Service Operations Management, Ch. 14-15
14 Understanding and influencing culture -Building a world-class service organization Service Operations Management, Ch. 16-17
15 FINAL EXAM
16 Review of the Semester  
Course Notes/Textbooks Service Operations Management, R. Johnston, G. Clark and M. Shulver, 4/e, Pearson d, Prentice Hall
Suggested Readings/Materials Lecture PowerPoint slides

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
10
40
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
1
35
Project
Seminar / Workshop
Oral Exam
Midterm
1
25
Final Exam
Total

Weighting of Semester Activities on the Final Grade
100
Weighting of End-of-Semester Activities on the Final Grade
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
(Including exam week: 16 x total hours)
16
3
48
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
Study Hours Out of Class
15
2
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
3
Presentation / Jury
Project
Seminar / Workshop
Oral Exam
Midterms
1
9
Final Exams
15
    Total
87

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

Adequate knowledge in Mathematics, Science and Computer Engineering; ability to use theoretical and applied information in these areas to model and solve Computer Engineering problems

X
2

Ability to identify, define, formulate, and solve complex Computer Engineering problems; ability to select and apply proper analysis and modeling methods for this purpose

X
3

Ability to design a complex computer based system, process, device or product under realistic constraints and conditions, in such a way as to meet the desired result; ability to apply modern design methods for this purpose

X
4

Ability to devise, select, and use modern techniques and tools needed for Computer Engineering practice

X
5

Ability to design and conduct experiments, gather data, analyze and interpret results for investigating Computer Engineering problems

X
6

Ability to work efficiently in Computer Engineering disciplinary and multi-disciplinary teams; ability to work individually

7

Ability to communicate effectively in Turkish, both orally and in writing; knowledge of a minimum of two foreign languages

8

Recognition of the need for lifelong learning; ability to access information, to follow developments in science and technology, and to continue to educate him/herself

9

Awareness of professional and ethical responsibility

10

Information about business life practices such as project management, risk management, and change management; awareness of entrepreneurship, innovation, and sustainable development

11

Knowledge about contemporary issues and the global and societal effects of engineering practices on health, environment, and safety; awareness of the legal consequences of Computer Engineering solutions

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

 

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